Recover commercial customer debt with AI agents

Certeza is an automated collections platform with AI agents for distributors, importers, and wholesalers that sell on credit. The AI agents prioritize customers, execute multichannel follow-up, register payment promises, and keep collection traceability from a private platform. The platform organizes customers, balances, due dates, supporting documents, partial payments, and agreements in one place so administration, portfolio, and sales work from the same information. For a distributor, Certeza does not replace the commercial relationship with the customer: it automates routine collections and makes it clear when the team should intervene. The information belongs to the distributor's operation, which decides what to upload, who can see it, how it is updated, and when it should be removed.

You can work with the information your operation already uses: invoices, delivery notes, purchase orders, proof of delivery, account statements, payment agreements, or internal notes. Certeza helps organize portfolio management and associate those documents with customers, balances, follow-up, and agreements. The AI agents use that context to know what to collect, who to contact, what history exists, and which promise was registered. If your operation uses multiple document types, we can review available formats and fields to define the most practical upload flow.

Yes. Your team can supervise automated collections and manage customers, balances, due dates, follow-up, payment agreements, and the status of each case from a private platform. Certeza does not work as a black box: the operation can see which customers are under follow-up, which agent or channel acted, which promise exists, which partial payments were registered, and which cases need internal attention. This allows sales, portfolio, and administration to work with the same context. The agents reduce manual tasks, but your team keeps control of the commercial relationship and can define rules, access, and priorities according to the distributor's reality.

Yes. Your portfolio is yours and you manage it from a private platform. Certeza gives you a platform to upload, organize, and manage the information of your customers, balances, supporting documents, and payment agreements. That information belongs to your operation. You decide what to upload, who can see it, how it is updated, and when it should be removed. From the platform, you can review each customer's status, prioritize cases, register follow-up, coordinate automated collections with AI agents, and give visibility to your sales or administrative team. Certeza uses the information only to execute the portfolio management you authorize, under principles of purpose limitation, restricted access, security, and confidentiality.

Yes. Many distributors work with customers who pay in parts, promise dates, mix old balances with new purchases, or depend on a route salesperson's visit. Certeza allows the team to register follow-up, payment promises, agreements, partial payments, internal notes, and status changes to preserve traceability for each customer. With that information, the AI agents can continue automated follow-up under defined rules, and the team can see what was agreed, what was fulfilled, what remains pending, and when the next contact should happen. This reduces confusion and helps decide when to keep a softer follow-up, when to escalate, and when to involve the sales team.

We do not impose a generic tariff. First we understand your portfolio, volume, average ticket, collection frequency, channels, and required level of support. With that, we structure a proposal that makes sense for your operation. The idea is for the model to be viable for each distributor's reality, because collecting many smaller high-rotation invoices is not the same as recovering larger balances from recurring customers. We also review how your team works, what information exists, which channels are available, and how much follow-up the portfolio needs. The objective is to design an operation proportional to the way you sell on credit, not force a standard model.