01
Subscriber and service
context before outreach
Collections for regional water and public utilities
Manage receivables and reconcile payments without replacing your commercial system
Certeza organizes subscriber, service, invoice, and payment; coordinates authorized reminders; and separates claims, disputes, and ambiguous receipts for review.
Your commercial system keeps billing, tariffs, claims, and service status. Your bank or gateway processes funds. Certeza does not read meters, file regulatory reports, or order service cuts or reconnections.
- recurring subscriber receivables
- Every cycle
- from collection flows
- Claims isolated
- of the commercial system
- No replacement
Certeza key points
02
Invoice and period
clearly identified balance
03
Confirmed payment
stops follow-up
04
Claims and exceptions
cases outside automation
Public-utility receivables
Continuous follow-up without taking over billing, claims, or technical operations
Certeza works on top of the existing system and focuses on collections, promises, payments, and exceptions.
01
01
Receivables by subscriber and invoice
Relate account, service, invoice, period, charge, due date, and balance so every contact refers to the right obligation.
02
02
Preventive and overdue collections
Configure reminders before and after due date based on aging, balance, response, area, and rules approved by the provider.
03
03
Confirmed payments leave the flow
Reliable confirmation stops follow-up. Incomplete references, duplicates, and reversals remain in review before receivables are updated.
04
04
Claims and disputed amounts stay separate
Invoices or amounts under complaint are excluded according to commercial-system status and never trigger suspension decisions.
05
05
Coordinated authorized outreach
WhatsApp, SMS, email, calls, and internal tasks follow channels, timing, frequency, tone, and exclusions approved by the provider.
06
06
Traceability for collections and service
Each contact, response, promise, payment, exception, and decision keeps context for operational review.
How it works
From open invoices to applied payments or cases for review
The pilot starts read-only and does not automate service cuts, suspension, reconnection, or tariff changes.
- 01
Connect available receivables
Start with Excel, CSV, or an assessed API containing account, service, invoice, period, due date, balance, reference, payment, and claim status.
- 02
Test payments and complaints
Validate partial payments, duplicate references, reversals, incomplete receipts, disputed invoices, and accounts with multiple services.
- 03
Approve rules and messages
The provider defines segments, authorized channels, timing, frequency, tone, exclusions, and moments requiring human intervention.
- 04
Certeza coordinates follow-up
The platform runs reminders, records responses and promises, and stops the flow after payment, a claim, or an authorized instruction.
- 05
Reconcile and return results
Payments with sufficient references follow the agreed process; ambiguous cases remain visible before any primary-system write.
On top of your commercial system
Start with controlled data and move to an assessed integration
We do not display logos or promise native connectivity before testing APIs, permissions, fields, claim states, and error handling.
1Excel and CSV for the pilot
2Commercial or billing system
3Bank, gateway, and receipts
4WhatsApp, SMS, email, and calls
Operational outcome
Less time between invoice, identified payment, and updated receivables
We measure unapplied payments, promises, correct stops, and exceptions; we do not promise recovery, compliance, or automatic reconnection.
The commercial system governs service; Certeza sustains follow-up.
- Invoices prioritized by aging, balance, response, and rules.
- Confirmed payments leave the outreach sequence.
- Claims, disputes, and ambiguous receipts remain separate.
- Verifiable history by subscriber, service, and invoice.
Questions from utility providers
What must be clear before connecting a public-utility provider
Collections and reconciliation on top of the existing operation, without replacing billing, claims, or technical control.
Regional water and utilities
01Does Certeza replace our commercial system?
No. The current system keeps subscribers, contracts, readings, tariffs, billing, complaints, and service status. Certeza receives minimal receivables data and returns contacts, promises, payments, or exceptions.
02Does Certeza calculate tariffs, bill, or file regulatory reports?
No. Certeza does not read meters, calculate consumption, generate official billing, manage subsidies, or produce regulatory filings. Its scope is collection follow-up, reconciliation, and exceptions.
03Does Certeza receive money or replace the gateway?
No. The provider's bank or gateway processes funds. Certeza can expose the existing payment link and match references to accounts and invoices; uncertain matches stay in review.
04What happens to an invoice under complaint?
The disputed invoice or amount leaves the flow according to commercial-system status. Certeza does not resolve the claim or decide suspension and resumes only after an authorized update.
05Does Certeza suspend or reconnect service?
Not in the initial scope. Technical and regulatory decisions remain with the provider and its system. Certeza can expose a confirmed payment but does not promise immediate suspension or reconnection.
06How does a pilot start?
We review subscribers, billing cycle, commercial system, bank or gateway, unapplied-payment volume, and complaints. We test a read-only sample, agree on rules, and measure before expanding.
Assessment for public utilities
Let's find where time is lost between invoice, payment, and application
Tell us your subscriber count, commercial system, and payment sources. Do not submit subscriber information in this form.